Friday, August 5, 2011

Update on Wen by Chaz Dean Hair Loss

Friday, August 5, 2011







Well, my last post was about how I’ve been losing hair since using Wen by Chaz Dean Sweet Almond Mint Cleansing Conditioner, even though I stopped using the stuff before the 24th of June. If anybody’s interested in seeing complaints from others who’ve lost hair after using Wen products, here are some links:

http://wen-haircare.pissedconsumer.com/wen-shampoo-made-my-hair-fall-out-20110122217733.html

http://wen-haircare.pissedconsumer.com/wen-cleansing-conditioner-causing-hair-loss-20101228213461.html

http://www.wenshampoo.org/wen-and-hair-loss.html

The last one listed is a blog on Wen's site that makes light of the problem. I left a comment about my hair loss, along with the FDA's phone number, and, of course, it wasn't published.

So what am I doing about this? A lot. I contacted the FDA (cosmetic area), as mentioned in my last post, at 888-723-3366 and filed a complaint. The person I spoke with seemed very interested and concerned about the issue. In fact, she also told me that anyone who’s had a problem with Wen products should save the bottles, because the FDA wants the expiration date and the lot number, if you file a complaint.

My bottle of cleansing conditioner had no expiration date on it, and the lot number is almost invisible. You’ll find it on the bottom of the dark brown-colored bottle. It’s NOT the tiny number on the bottom of the label. I had to use a magnifying glass, after a Wen employee told me where to look for it. It appears to be in black ink, and it’s very faint. At first, I told the woman that there was no number there. Why on earth would they make it so difficult to find the lot number? But trust me – it’s there. My lot number is T1088A.

I also wrote a letter to QVC, which sells Wen by Chaz Dean hair products, even though I didn’t buy the stuff from them. I explained what happened to me and told them that I’m working with the FDA. And I ended the letter by saying:

“At this point, I’m working with the FDA, hoping it will eventually require warning labels on Wen products. And I would think it advisable for you to require warnings, as well, since it’s inconceivable that you would knowingly expose even a small percentage of your customers to unexpected hair loss.”

In response to that letter, I got a call from QVC’s Office of the President, asking if they could forward the letter to their buyers and a vice president. The woman who called had me on the phone for at least 15 minutes and said they would be looking into my claims. I also gave them the websites above.

Finally, I visited my dermatologist, who said that she’d never heard of some of the ingredients listed on the bottle. So she can’t speculate on which one caused the hair loss. She told me to start taking Biotin and to come back in two months to see if the hair loss has stopped.

I still can’t believe that Wen doesn’t warn people that some percentage, however small, of its customers will lose their hair. All I want at this point is for Wen to put a warning about hair loss on its label. It would also be nice if they’d identify the ingredient that they suspect is causing the problem. But to do that would be an admission that they’ve ignored their customers’ best interests in favor of profits. If my hair continues to fall out, you can bet I’ll be talking with Wen again.

Photo by: Sandy Laurence©






Share/Bookmark

59 comments:

wenshed said...

Well I too experienced hair thinning and shedding due to Wen and stopped using it (I have very thick hair). The shedding was far from the normal hair loss one would experience. I never bothered to call the FDA or even Wen since my hair recovered after I stopped using the product but I am glad that you took the time to make a complaint.

Now about recovery. I noticed that the shedding began to stop almost immediately, approximately 1-2 weeks after I stopped using Wen. It took another 2 to 3 months for my the thickness to increase and hair to regrow where it had been balding. So that's the good news, your hair should recover if you stop using the product. If your hair doesn't rebound then the hair loss may be due to something else.

I would also add that along with the shedding I noticed that my hair was heavy on my scalp, it felt as if it was being pulled down. This too has stopped. I don't believe that I had an allergic reaction to Wen simply because there was no burning, redness or itchiness (if there were I would never have gone past the first application), I think there may be one ingredient or the combination. There seems to be a lot of people who have no complaints about Wen and that's fine but I personally wouldn't suggest the product to anyone.

KristaShipp said...

I started using WEN in mid June 2011.. & I loved it..

I started to read the threads on QVC 'Community'

about WEN & was stunned at the hair loss threads.

I have been noticing a tingling/tightening feel

on the scalp hours AFTER using it..

I called QVC & they said this was the first they 'had ever heard of this problem' (yeah)

I cancelled all of my WEN AD orders

The Ginger pumkin made my scalp break out in

little bumps..

I DO like the product- but am spooked..

Aveeda products have been recommended

& Nexxus is always quality..

How good can it be to NOT lather the scalp?

I have used shampoo every 3rd cleansing as

WEN does NOT clean the scalp

I was told 'these reports' could be by quacks.

I have fine color treated hair &

am not taking any chances..

KSS

kaney said...

Many of us have family members, friends or acquiantences who are suffering, or have suffered, through cancer and most of those people have been treated with chemotherapy. One of the most common effects of chemotherapy, besides loss of energy, wanting to sleep all the time and the loss of imunity, is hair loss. Between people the hair loss will vary from thinning of the hair to a complete loss of hair.

Balance D Ostaderm

pwallacetn said...

I had this same problem using Wen a couple of years back. I went to the doctor and had all of these tests done to determine why my hair was falling out. When I could no longer afford Wen and stopped using it, my hair started recovering. It is now back to the thickness it was before I started using Wen.

pwallacetn said...

I had this same problem using Wen a couple of years back. I went to the doctor and had all of these tests done to determine why my hair was falling out. When I could no longer afford Wen and stopped using it, my hair started recovering. It is now back to the thickness it was before I started using Wen.

Admin said...

Ways to Increase Hair Growth

Whiles it is true that on average the rate of hair growth is between half an inch a month. You can take steps to boost this number with some simple tips.

Tip #1 - You want to make sure you are taking in only clean and healthy foods. The cleaner your organs and system the faster your mane will grow. So take steps to decrease sugar, fat and salt from your diet.

Tip #2 - Get extra blood to flow to your scalp. Nothing is better than a scalp massage. A good scalp massage will send blood to the scalp which will help make hair grow faster.

Tip #3 - Use a hair growth product called Mira hair oil if you wish to make hair grow faster. This is a herbal oil that has all the oils and herbs your hair needs to grow even faster.

Mira Hair Oil has produced significant results on many users who experiences limited hair growth, damaged and dry hair, premature greying, hair loss, dandruff and brittle hair. Visible results are seen in 3-4 weeks of use on the majority of users.

Mira Hair Oil Review

MrLingo100 said...

I've never heard of Wen before but it might be one of those so called fast hair growth products that turn out to be a total scam.

angie said...

R u aware that there is a Wen advertisment and link on this site?

Carmela Knueppel said...

I've been using wen since 2009,and 'till now I was raving about it,it did made my hair healthy and shiny,very little frizz even in the summer,I have curly hair that I've been dying blonde,from very very light brown with blonde streak hair,I only use the very good dye,done my hair myself for years,I don't use irons curling or straight on a regular base,maybe 3 times a year,I blow dry with rolls,( not the hot ones),I eat very healthy and I exercise very regularly don't smoke,don't drink and I never do drugs of any kind,not even prescription,well I just notice two weeks ago that my very gorgeous long hair are so thin on top and sides of my head you can see my scalp now,I don't have health issues,and I couldn't figure out why,then I stumble on the internet about all this complains about wen and hair loss,and I'm so upset and sad,i can't stop crying for the past 2 weeks,I had to buy all kind of shampoo and rogain and laser brush,because I don't know what to do.I called QVC and just like another reviewer I was told they never heard of it.I would love to sue wen,because if my hair don't grow back,I' screwed,my job relies on me looking good,there it goes my livelihood,can anybody tell me how long it took for the hair to grow back once you stop using it? By the way I don't kow how this happen,because if anything with wen i was noticing less hair loss in the shower or otherwise,but here I am with a very showy scalp.Please help and tell me how to fix this.Thank you so much.

Janie Rodgers said...

I had been using WEN for over a year and loved the way my hair felt and looked. For about 6 weeks I have been experiencing dramatic hair loss. I could not figure out why my hair was falling out since I used such a good cleanser/conditioner and all WEN styling products. Just yesterday a co-worker told me about her hair loss with WEN. I immediately cleared my bathroom of all WEN products and have purchased Pureology products hoping for a reversal of my hair loss. I am also taking hair vitamins with biotin. I am so upset that my pursuit of beautiful hair has led me to lose my hair by the handful. Please everyone be very careful with WEN products.

BKC said...

Over the past few months, I have been becoming more and more concerned about my hair loss. Each time I wash my hair, I am losing handfuls. That doesn't include the hair all over my bathroom floor, my bed or in my brush. Yesterday, I pulled a gigantic clump of of my long long hair right out. Root to end. So tonight I started looking to see if anyone else had problems with Wen. I am so surprised how many of us are out here! Something needs to be done! No doubt it's ok for some people, but there are a heck of a lot of us out here who are losing our HAIR! Just now I ran my fingers through my hair...I get about 30 strands, with the roots.

dancingdarcy said...

Ok i started using wen in august 2012
.i followed the numerous washes with sweet almond mint..ok i started seein improvement.my hair started growing in unison..no long strand here short strand here..i was happy even increased in length..then around october i started noticing on my right frontal side near the hairline forehead my scalp is slowly becoming more visible..its not dry or red or itchy..no hair comes out in my hands..i've stopped using it.im wondering if its something in the menthol..now it looks as if i have a permanent part down the middle of my scalp..i need to know what product to use to regrow my hair..its embarassing


Bridgit Bocage said...

I started using Wen Sweet Almond Mint about 7 weeks ago and my hair has been falling out in clumps. I have shoulder length, very thick hair. I have never had an issue with hair falling out. Like a lot of women, I did have problems with breakage especially during the winter months when my hair gets very dry and brittle but this kind of hair loss is RIDICULOUS!!!! I was using Wen once a week; last week being my last. I started taking biotin 1.5 weeks ago to help with the major hair loss that I've been experiencing. Hopefully this helps to get my hair back to it's normal thickness and fingers crossed I don't start seeing bald patches.

Victoria said...

Wow! The same thing happened to me and my daughter who is only 12! The shampoo makes your hair soft BUT I think it causes loss of hair big time. I am glad people are saying something because I have been wondering

Itsy Porcu said...

@ Carmela Knueppel Hi, OMG I had exact thing happen to me. Your story is same as mine. I loved WEN at first use. I began using it on my long non-treated 30 something year old hair with wonderful results about 2 years ago, 2010. In 2012 I had my natural brown hair highlighted all over and was glad I used WEN cuz the coloring made my hair feel like straw. I colored/highlighted with foil all over my head, my beautiful long hair. My hair is so long it goes past my bra strap. Almost to my waist. A few month ago, October 2012 I noticed I could feel little bumps on my head when I ran my fingers through my hair. When I picked at the bump, it bled. The "bump" was small, like a pimple but white and hard like wall spackle. It was a deposit of WEN. It had hardened and caused irritation. December 2012 I noticed I was having HORRIBLE dandruff, big white clumps and my hair was falling out in clumps with a white thing at the root. The white stuff was not skin cells, but WEN residue. I had some dandruff that was skin cells, I am a nurse, an RN, so I know about the body, etc. It looked like a residue of the WEN had built up on my scalp and was smothering my scalp. Big clumps of hair cane out. My husband was shocked and we took photos. I washed my hair with a salicilic acid dandruff shampoo, which removed all the white "stuff" from my scalp but left my poor hair like straw, from the coloring. I have large bald spots on my head. I can see them when I part my hair. The skin is no longer inflamed, I had to scrape the reside off which caused bleeding, (OUCH and YUCK!). I used a new shampoo/conditioner last night. It was more gentle on my treated hair and is a specialty shampoo/conditioner for scalp problems. IT'S CALLED MGA, MAX GREEN ALCHEMY SCALP RESCUE SHAMPOO AND OR CONDITIONER. ORGANIC FORMULA. I ALSO USE ORGANIX OIL FOR MY STRAW HAIR PROBLEMS SINCE I CANT USE WEN ANYMORE.

Kerstin Weber said...

I am suffering from Hair fall problem from last three year. Now i will try to follow your given suggestion by you thanks alot for nice post.

Amelia Davis said...
This comment has been removed by a blog administrator.
Joseph Mink said...

Wen, which type things are used in this product i conform it because how its effect on hair its a big question.

Andrew Mixon said...

What an interesting article. I have been looking up information on different hair loss supplements ever since I noticed I was starting to lose my hair. I have seen the wen commercials for women, its sad to see that some women are losing their hair because of it. Thanks so much for sharing the article, I will be sure to pass it along.

Nikolay Argirov said...
This comment has been removed by a blog administrator.
UnivOfAdversity said...

I have had carbon copy symptoms as the rest od the Wen victims on this site.
I once had thick, curly hair. After 5 monts of using Wen every other day I now have thin, limp hair with no curl.
I contacted QVC, who contacted Wen's insurance carrier who suggested that I was shampooing too hard. I told the insurance company that I am 55 years old and have never scrubbed the hair off my head so far, so I doubt this was the problem.
I then contacted the FDA who had received many complaints from too many people and is now looking into these claims.
A rep from the FDA came to my house last week to take my statement and the bottle of half used Wen I had left for sampling.
I hope this company fries!!!!!!
We need to get together and start a class action suit, any ideas??

Priya ranjan said...
This comment has been removed by a blog administrator.
Anand chopra said...
This comment has been removed by a blog administrator.
mimik262 said...

I am also losing my hair after using Wen for several months. I have lost easily one half of the hair on my head since I started using it. I didn't make the connection until my hair stylist expressed her shock about my dramatic hair loss and asked what I had changed. I told her I had been using Wen and she said I should research if anyone else has had problems with it. I am devastated and can't stand to look in the mirror when my hair is wet- my scalp shines though all over. I am so angry with Wen and QVC that I wasn't warned about potential problems.

Tiffastic Nguyen said...

I have been using a cleansing conditioner called Lisa Rachel and I also used Wen. I thought I needed more calories when I saw a bald spot in the middle of my head. But when I read about Wen and hair loss/bald spots, I knew that it was these cleansing conditioners that caused hair thinning and bald spot. I never had a bald spot weighing 110 at a heigh of 5'1. So no more of Wen or anything that's like Wen like Lisa Rachel.

jeena mathew said...

Hey Friends,

Everyone suffering these situation even i also facing these problem. I've done so much for stop falling my hair. but i can't control and i trail L'oreal shampoo i'am not doing harm to anyone i just sharing my experience that's it.

Now then i read about lace wigs and buy it and today now i looks and feel GLAMOROUS ;)

Davis Dual said...

Took me time to read all the comments, but I really enjoyed the article. It proved to be Very helpful to me and I am sure to all the commenters here! It’s always nice when you can not only be informed, but also entertained! The Reviewer

Alex Cray said...

Alex Cray
Revita Shampoo or conditioner is an revolutionary,
normal shampoo or conditioner that's created specifically to aid folks who suffer from men and women along with would like to truly do something positive about the idea with no adding additional substances within their body.

Carol Flowers said...

I started using Wen at the end of August. Everything seemed to be fine for the 1st week. Then, I started noticing little pimple like bumps on my scalp. I ignored the warning signs because I really wanted to give this product a chance. After about five or six more washes I couldn't handle the irritation on my scalp anymore. Problem is the irritation has not gone away, its still occurring. Its been about 3 weeks sense I used the product last, will this stop? Or should I take further action.

lane said...

Do not use!!!!!!! I have chemically processed hair...lost normal amounts that is it...I quit using this about 1 1/2 weeks ago...my hair has been coming out in handfuls...this is not normal...now taking biotin and.prenatal vitamins for the extra boost...and coconut oil..I used it on my 3 and 6 year olds healthy hair and it seems to knot it up when washing and trust me no knots....they lost hair too
..now hoping and praying I do not have to cut my hair! Also itchy scalp...broke me out and some scabs.

Abrahem smit said...

Nice blog ! thanks for sharing such a helpful post.
If You want to know more about hair loss products and hair loss treatment, visit http://www.nisim.co.za/

VFSue said...
This comment has been removed by the author.
VFSue said...

I started using Wen a year ago. I loved the body Wen gave my hair. I HAD very fine hair but lots of it. My hair normally sheds during the summer, so I didn't think much of the amount of hair I was losing..I even thought it was just from being in the pool too much, so I wouldn't get my hair wet in the pool. However, come October, November and especially NOW...DECEMBER, I have lost HALF of my hair. I wasn't even using Wen that often. I wash my hair a couple of times a week, and I would use Wen a couple of times, but because my hair gets very oily, I would use a different shampoo if it was particularly oily.

I have NEVER had a problem with hair loss...even after going bald from chemo 12 years ago!

I am devastated by my very long, very thin hair. It is even frizzy with NO body whatsoever. I also am post-menopausal for 14 years, and my hair has been the same ALL of my life. The only difference has been the use of WEN!

Alan Abraham said...

Diminish has experienced male pattern baldness from an young age. How ever he has defeat this with Hair Loss Treatment Delhi. Dwindle wishes to share his experiences and hair loss advice with you

Helen Evans said...

If you find head ice and nits that interrupt your regular life, it may best option to call in professionals for check and better treatment at lice removal dallas

Alan Abraham said...

Are you looking hair transplant costs in gurgaon?.visit www.skindelhi.com/hair_transplant.html

RACHEL STAHL said...

I had the exact same problem with Wen. I was a loyal user for about 6 months and loved the product. I urged my family and friends to use it because if how soft and healthy it made my hair. To my chagrin I ignored the clumps of hair that were coming off in my hand during my shower. It would collect at my feet and clog my drain. I refused to believe it because I loved the product so much. Finally it took the thinning spot at my hairline to wake me up! God NO not Wen! I stopped the Wen regimen all at once and my hair grew back thankfully, I scoff at the commercials now. What a joke.

TheMsShar toby said...

I too am having hair loss after using Wen for 3 months. at first i notice a lot of hair in my brush. now its coming out in clumps. Im so upset about this. Never in my life have i had hair loss like this

John Dudley said...
This comment has been removed by the author.
SEO herbalhills said...

Great Blog!! That was amazing. Your thought processing is wonderful. The way you tell the thing is awesome.

herbalhills

james son said...

tsp of fresh cream. Apply this paste on your face but make sure that you apply in the same direction of the hair growth. Leave it to dry and then gently scrub off but in opposite direction. Follow this home remedy regularly; it reduces the hair growth significantly.Queda de cabelo

Diana said...

Hello..I too have used Wen and noticed my hair falling after about using it for around 5 to 6 weeks. I am very upset over this and have stopped using WEN and I am hoping the hair will resume its growth spurt and I will regain my hair which with aging and hormone balance has been growing in less and less.. so imagine losing more hair due to a shampoo is very very upsetting. It is a shame because I did like the way my hair looked after using WEN. I will try AVEDA again. My boyfriend loved how the hair smelled...too bad.. but losing my hair is not something I am willing to go through ...I hope they do something about this issue.
I am sure Chaz Den had good intentions to use healthy ingredients but I hope they locate the problem or the ingredient that is causing the hair to fall...thanks

MONEYHONEYHOMES said...

Like most of you above, I too have had disastrous results from my three months on WEN. I am 56, and have always had a full, fabulous head of hair...when all else was going South, my hair was still fabulous. Now...well I am in full panic mode. I have lost at least a third of my hair....it is brittle, coarse and dull! I hate this product, and feel like a sucker for falling for his damn sales pitch.

Norma Da Sillva said...

I bought it only a month ago and it was until today I noticed my hair falling, I could actually see it on the shower! I live in Peru, bought it on Sephora, while in Miami, I am really try to go against this huge scam that it's WEN, and will publish every where I can against the use of it!

Calvin Brock said...

Thanks for writing such a good article, I stumbled onto your blog and read a few post. I like your style of writing... Queda de cabelo

VFSue said...

Just an update after my post on 29 December 2013...I started using a completely organic shampoo and conditoner called Andalou Naturals along with their Thinning Hair Treatment using Argan Stem Cells. Whether any of that matters, my hair IMMEDIATELY stopped falling out...I now lose TWO hairs maximum when I wash it and maybe one or two more each time I brush it.

More importantly, I now have THREE INCHES OF NEW HAIR everywhere I presume I had lost my hair.

Do not ignore large amounts of hair falling out...it is not normal!!!

Bobbi Lemley said...

I have purchased the wen hair products from QVC. When I first started using the product, I loved how it made my hair look and feel. I have really thick long hair. After a few months I noticed my water not draining while I was taking my shower. The drain was covered with my hair. Then I used a wide width comb after my shower. To my horror it was full of hair. I went and had a thyroid test done. It came back normal. I never in my wildest dreams thought it could be my Wen shampoo. I have lost half of my hair now. I gave a bottle of Wen shampoo to my 16 year old daughter to use with her long hair. After a few days, she came out of the shower crying. She was holding clumps of her hair. I'm leaving a commit on the QVC website and I just received another shipment of my Wen shampoo. Needless to say I will be returning it and calling them. I'm just glad my daughter used it before I went completely bald.

JudyD1949 said...

I recently went to the doctor after using Wen for three months. My hair is falling out . I never considered it was the shampoo! I'm stopping immediately

Kathy said...

Wen causes hair loss. I have very thick, healthy, never-dyed hair. My overall health is excellent and I take no medications. After using Wen for a short trial, I found my hands coated with hair in the shower on Friday. Coated. Never has anything like this happened to me before! Wen is a product to use with extreme caution!!!

Nyla Brown said...

Your expieriencing hair loss because wen has amodimethicone in it. This is a silicone and can cause build up on the scalp resulting in hair loss. The only way to remove silicones is to use normal shampoo

Bibi Tamayo said...

Oh god..I cant sleep...I cry everyday...Im losing my hair ..have bold spots...specially on the top of my head n sides also. I am about to have a nervious breakdown. I've been using wen for 8 months...the burning and itching doesnt stop. Went to the Doctor did blood test and all is normal. I Hate wen. Im so sad. Did your hair ever recover???

VFSue said...

Mine started growing back as soon as I stopped using Wen around Thanksgiving. I now have lots of 5" hair mixed in with my long hair, and since I haven't had a haircut in a year, I know it's all new hair. Get a good organic shampoo. I used Andalou.

Cosmetic Tattooing Melbourne said...

Nice blog! Hair And Makeup Melbourne

aana1 said...

Cheapest Hair transplant clinic has experienced surgeons to meet the patient’s requirements of removing baldness. Hair Replacement has many safe techniques of planting hair from the donor part of the head to the recipient part.

Mylea Gordon said...
This comment has been removed by the author.
Mylea Gordon said...

Sorry hair I wish I could have my hair back :(

Propecia Now said...

Wen is good hair loss product but I am using Generic Propecia for hair loss and I am very satisfied with the results :-)

Ewan Lane said...

That is so cute, I would of never thought of that. I am definitely making me one or maybe a few! Lol hair salon jersey city

nafine nichols said...

I too noticed the pimples on my scalp after about 4 months.Ive stopped using wen and went back to regular shampoo but the pimples areent all gone and my hair looks horrible.So much for being the gullible person I wont be anymore!

Post a Comment